Shipping Policy

 

Shipping Information and Policy

We ship worldwide from our office at 3021 Ridge Road, Suite 144, Rockwall, TX 75032 every business day via the USPS and UPS. Orders placed by 12 PM Central Time Monday through Friday are usually shipped that same day. Orders placed after those hours or during the weekend or holidays are shipped the next business day. Although we strive to ship orders the same business day as received if possible, we guarantee to ship all orders within 3 business days unless weather causes delays, which are beyond our control.

Once your order has been processed and shipped your tracking number will be emailed to the email address you gave when you placed your online order.

***Please be sure to give us an email address where we can reach you, please double check your spelling, and please make sure your spam program will allow delivery of our email order confirmations. Please add our domain "https://www.problen.net" to your email safe list.

We receive some notices that our order confirmation emails have been returned undeliverable due to no such email address, or they were blocked by anti-spam email programs, or the customer's mailbox was full. These customers cannot receive our email order confirmations and may think it was not sent but every customer receives an email order confirmation and tracking information from us. We also email customers if there is a problem with their order.

If you place an order online and you do not receive an email confirmation within 10 minutes after placing the order that means that our email was blocked or else the email address you gave us could not be reached. Please check your spam folder, and you may also login to our online store if you made a user account and verify your email address is spelled correctly.

If you do not receive your order in the expected amount of time you may track the package by logging into your store account, by clicking on the tracking link in your order shipped email, or by contacting us.

Sometimes the carrier may lose or misdirect a package or they may leave a notice that gets removed from the door of the customer and so the customer doesn't know they tried to deliver the package. We have shipped your order promptly so we need to see what is going on with the carrier.

Multiple Product Orders

For multiple product orders, we will make every attempt to ship all items contained in that order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for shipping at the rate quoted to you on your purchase receipt.

Out of Stock Products

We will ship your product as it becomes available. Usually, products ship by the next business day. However, there may be times when the product you have ordered becomes out-of-stock, which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping. If you order other products at the same time we will ship those products immediately and ship the out-of-stock product when it becomes available.


Shipping Prices

*We offer flat-rate shipping via the USPS (see below) and real-time shipping rates via UPS and the USPS.


United States
Shipping MethodShipping CostDelivery time
USPS Priority/1st Class Flat Rate$6.992-5 business days
USPS Express Flat Rate$26.991-2 business days
USPS or UPS Real Time RatesBased on shipping address and weightDepends on method chosen

 

Destinations Outside the U.S.

Please be aware that the expected delivery times listed below do not take into account any delays that may be caused by the package clearing the customs of your country.

 

Canada
Shipping MethodShipping CostDelivery time
USPS Priority Flat Rate$26.99 up to 2.4 lbs4-10 business days
USPS Express Flat Rate$44.99 up to 2.4 lbs2-5 business days
USPS or UPS Real Time RatesBased on shipping address and weightDepends on method chosen

 

 

Australia
Shipping MethodShipping CostDelivery time
USPS Express Flat Rate$59.99 up to 2.4 lbs2-5 business days
USPS or UPS Real Time RatesBased on shipping address and weightDepends on method chosen

 

*Australian customers please note: We now offer flat-rate shipping via USPS Express only because we have not had as many issues with your customs when using the faster delivery method. You may choose slower methods with real time rates but please read our full policy below before placing your order.

 

 

All Other Countries
Shipping MethodShipping CostDelivery time
USPS Priority Flat Rate$36.99 up to 2.4 lbs5-15 business days
USPS Express Flat Rate$65.99 up to 2.4 lbs2-5 business days
USPS or UPS Real Time RatesBased on shipping address and weightDepends on method chosen

 

ProBLEN Shipping Policy

Domestic Shipping

  • All domestic orders will be shipped within three business days of the order date, however typically U.S. orders received before 12:00 PM Central time Monday - Friday are shipped that same business day. Orders received after 12:00 PM or on weekends or holidays are usually shipped the next business day.
  • All orders will be shipped via United States Postal Service (USPS) or UPS, customer’s choice. We will also ship UPS or Fed Ex on the customers own account. Please call us for this shipping option.
  • No deliveries on weekends unless special arrangements are make with our shipping department.
  • Orders processed with an incorrect or incomplete address will be charged a processing fee to correct the shipping address if the postal label has already been purchased.
  • Packages refused at the customers request will be assessed a second shipping charge and refunded accordingly upon receipt of the package.

International Shipping

  • All International orders are shipped via United States Postal Service (USPS) or UPS within three working days of the order date, however typically all orders received before 12:00 PM Central time Monday - Friday are shipped the same business day. Orders received after 12:00 PM or on weekends or holidays are typically shipped the next business day.
  • International customers are responsible for checking with their local customs office regarding any ingredients in ProBLEN formulas that may be restricted from entering their country. Various countries may require a doctor's prescription or note in order to import ProBLEN products.
  • We are not responsible for any package held or seized by an international customs office. Packages held by customs will be refunded back to the issuing card less shipping & handling and a loss of stock fee of up to 12.00 per unit that is confiscated.
  • Australian customers please note: Our only flat-rate shipping method to your country is USPS Express because we have not had as many issues with your customs when using Express.
  • We have no control over whether taxes/duty fees are charged to you by your country's customs and so we are not responsible for any fees or taxes associated with import. If concerned that you may be charged tax or fees please check with your local customs office before ordering.
  • If you refuse delivery of the package, the shipping charges and any taxes or duties that must be paid in order for the package to be returned to us will be deducted from your refund.
  • International orders processed with an incorrect or incomplete address may be charged a fee to correct the shipping address if the carrier charges us or if additional postage is required.
  • Actual delivery time depends on the amount of time the package spends in customs. Due to customs we cannot guarantee an exact time when a package will arrive. For instance, we cannot guarantee that a package shipped via Express delivery to an address outside the U.S. will actually be delivered in 2-5 business days due to the fact that the package may be held up in that country's customs. Our carriers can only guarantee that the package will arrive in customs on time.

Delivery Time For International Packages

We offer flat-rate USPS 1st Class/Priority and Express shipping and also real-time rate UPS and USPS shipping to International destinations, which is the customers choice. Actual delivery time depends on the amount of time the package spends in customs. Due to customs we cannot guarantee an exact time when a package will arrive. For instance, we cannot guarantee that a package shipped via USPS EXPRESS delivery to another country will be delivered to the customer within 2-5 business days due to the fact that the package may be held up in customs. The carrier can only guarantee that the package will arrive to customs on time.

By placing an order you signify agreement to our Shipping Policy.