IMPORTANT NOTICE FOR U.S. POSTAL SERVICE SHIPMENTS OUTSIDE THE U.S.

The Postal Service™ is temporarily suspending international mail acceptance for certain destinations due to impacts related to the COVID-19 pandemic and other unrelated service disruptions. Therefore, we cannot ship via the USPS to these countries:

Updated: January 5, 2023

These service disruptions affect Priority Mail Express International® (PMEI), Priority Mail International® (PMI), First-Class Mail International® (FCMI), First-Class Package International Service® (FCPIS®), International Priority Airmail® (IPA®), International Surface Air Lift® (ISAL®), and M-Bag® items.

Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.

Priority Mail Express International®

Effective October 25, 2021, due to airline travel restrictions and cancellations, the U.S. Postal Service has temporarily suspended the guarantee on Priority Mail Express International® to the following destinations:

These suspensions will be in effect until further notice. The Postal Service is taking all reasonable measures to minimize impact to our customers.

For the latest updates please see the USPS service alerts.

Shipping Information and Policy

We ship worldwide from our office at 3021 Ridge Road, Suite 144, Rockwall, TX 75032 every business day via the USPS and UPS. Orders placed by 12 PM Central Time Monday through Friday are usually shipped that same day. Orders placed after those hours or during the weekend or holidays are shipped the next business day. Although we strive to ship orders the same business day as received if possible, we guarantee to ship all orders within 3 business days unless weather causes delays, which are beyond our control.

Once your order has been processed and shipped your tracking number will be emailed to the email address you gave when you placed your online order.

***Please be sure to give us an email address where we can reach you, please double check your spelling, and please make sure your spam program will allow delivery of our email order confirmations. Please add "@problen.net" to your email safe list.

We receive some notices that our order confirmation emails have been returned undeliverable due to no such email address, or they were blocked by anti-spam email programs, or the customer's mailbox was full. These customers cannot receive our email order confirmations and may think it was not sent but every customer receives an email order confirmation and tracking information from us. We also email customers if there is a problem with their order.

If you place an order online and you do not receive an email confirmation within 10 minutes after placing the order that means that our email was blocked or else the email address you gave us could not be reached. Please check your spam folder, and you may also login to our online store if you made a user account and verify your email address is spelled correctly.

If you do not receive your order in the expected amount of time you may track the package by logging into your store account, by clicking on the tracking link in your order shipped email, or by contacting us.

Sometimes the carrier may lose or misdirect a package or they may leave a notice that gets removed from the door of the customer and so the customer doesn't know they tried to deliver the package. We will have shipped your order promptly so we need to see what is going on with the carrier.

Multiple Product Orders

For multiple product orders, we will make every attempt to ship all items contained in that order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for shipping at the rate quoted to you on your purchase receipt.

Out of Stock Products

We will ship your product as it becomes available. Usually, products ship by the next business day. However, there may be times when the product you have ordered becomes out-of-stock, which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping. If you order other products at the same time we will ship those products immediately and ship the out-of-stock product when it becomes available.

Shipping Prices

*We offer flat-rate shipping via the USPS (see below) and real-time shipping rates via UPS and the USPS.

Destinations Outside the U.S.

Please be aware that the expected delivery times listed below do not take into account any delays that may be caused by issues outside our control, such as the package clearing customs.

IMPORTANT NOTICE: The USPS flat-rates listed below are available for a maximum of six bottles. Shipping for orders of over six bottles will be your choice of USPS or UPS real-time rates based on weight and your shipping address.

*Australian customers: We now offer flat-rate shipping via USPS Express only because we have not had as many issues with Australian customs when using the faster delivery method. You may choose slower methods with real time rates but please read our full policy below before placing your order.

*U.K. customers: Please see our notice regarding VAT tax in the policy below.

ProBLEN Shipping Policy

Domestic Shipping

• All domestic orders will be shipped within three business days of the order date, however typically U.S. orders received before 12:00 PM Central time Monday - Friday are shipped that same business day. Orders received after 12:00 PM or on weekends or holidays are usually shipped the next business day.
• All orders will be shipped via United States Postal Service (USPS) or UPS, customer’s choice. We will also ship UPS or Fed Ex on the customers own account. Please call us for this shipping option.
• No deliveries on weekends unless special arrangements are make with our shipping department.
• Orders processed with an incorrect or incomplete address will be charged a processing fee to correct the shipping address if the postal label has already been purchased.
• Packages refused at the customers request will be assessed a second shipping charge and refunded accordingly upon receipt of the package.

International Shipping

• All International orders are shipped via United States Postal Service (USPS) or UPS within three working days of the order date, however typically all orders received before 12:00 PM Central time Monday - Friday are shipped the same business day. Orders received after 12:00 PM or on weekends or holidays are typically shipped the next business day.
• International customers are responsible for checking with their local customs office regarding any ingredients in ProBLEN formulas that may be restricted from entering their country. Various countries may require a doctor's prescription or note in order to import ProBLEN products.
• We are not responsible for any package held or seized by an international customs office. Packages held by customs will be refunded back to the issuing card less shipping & handling and a loss of stock fee of up to $14.00 per unit that is confiscated.
• AUSTRALIAN CUSTOMERS PLEASE NOTE: The only flat-rate shipping method we now offer to your country is USPS Express because we have not had as many issues with your customs when using Express. In the past we were able to ship to Australia using Priority without many issues. However, a few years ago we began having packages seized that contained our hormone products when customers chose a slower method. With Express shipping there is a better chance the package will be delivered but even then we can no longer guarantee delivery to Australia so if you place an order we will send you an email agreement before we ship. If you do not want to agree to our policy we will cancel your order and issue you a full refund. We regret that we are no longer able to service our valued Australian customers like we could in the past. If you wish to complain to your customs office about them not allowing our FDA registered over-the-counter homeopathic products into your country we will appreciate it.
• We have no control over whether taxes/duty fees are charged to you by your country's customs and so we are not responsible for any fees or taxes associated with import. If concerned that you may be charged tax or fees please check with your local customs office before ordering.
• U.K. CUSTOMERS PLEASE NOTE: Effective Jan 1, 2021, value added tax (VAT) must be collected for all goods entering the United Kingdom (UK). This new law requires us to collect 20% VAT rates on all goods entering the United Kingdom. *The 20% VAT tax is added to the pricing of each item in our store so you won't be charged any additional tax at checkout.
• If you refuse delivery of the package, the shipping charges and any taxes or duties that must be paid in order for the package to be returned to us will be deducted from your refund.
• International orders processed with an incorrect or incomplete address may be charged a fee to correct the shipping address if the carrier charges us or if additional postage is required.
• Actual delivery time depends on the amount of time the package spends in customs. Due to customs we cannot guarantee an exact time when a package will arrive. For instance, we cannot guarantee that a package shipped via Express delivery to an address outside the U.S. will actually be delivered in 2-5 business days due to the fact that the package may be held up in that country's customs. Our carriers can only guarantee that the package will arrive in customs on time.

Delivery Time For International Packages

We offer flat-rate USPS Priority and Express shipping and also real-time rate UPS and USPS shipping to International destinations, which is the customers choice. Actual delivery time depends on the amount of time the package spends in customs. Due to customs we cannot guarantee an exact time when a package will arrive. For instance, we cannot guarantee that a package shipped via USPS EXPRESS delivery to another country will be delivered to the customer within 2-5 business days due to the fact that the package may be held up in customs. The carrier can only guarantee that the package will arrive to customs on time.

By placing an order you signify agreement to our Shipping Policy.

Shipping Questions and Answers

Below you will find some questions that have been asked by our customers about shipping our products to various countries, along with our responses. Those with shipping questions may find information here that could be helpful, but if not please click on Contact Us in the top menu and send us your question. We will answer it promptly.

Lisa Wells, RN

Shipping to Australia

Question: I am considering taking HGH in homeopathic form as well as your combo products. Are you able to ship to Australia?

Answer: We have shipped all our products to Australia for many years. However, beginning in January 2017 we began to have our packages seized and destroyed by Australian customs. Some packages do get through, depending on which of our products they contain, but our HGH products are seized more than the others.

Due to this development we sadly now only ship there via USPS Express and we must require our Australian customers to agree to our shipping policy via email before we will ship their order. We do strongly recommend all Australian customers who agree to follow our policy get a note or prescription for the product from their doctor and send a copy to us and we will place it in the package, in the hopes that it might help in case it is stopped by customs.

Shipping to Singapore

Question: Would like to find out if its legal to ship your products to Singapore?

Answer: From what I previously read at the Singapore HSA web site homeopathic medicines are legal, and we have been shipping to your country for many years now without problems. However, it seems that since COVID-19 the customs of some countries have become more strict so we recommend everyone consult their customs office about receiving our products.

Shipping to Canada

Question: I have tried to get HGH before from a U.S. source shipped though USPS and Canada Customs just stole it without giving any notice.

On a different occasion a computer was shipped though UPS and they added custom broker fees in the hundreds of dollars for something that is supposed to be duty free.

With these types of problems, is there a set up where HGH Plus can be shipped from a Canadian source or a Canadian re-shipper and avoid the rip offs?

Answer: I am sorry to hear about what happened when you ordered an HGH product from another source.

We don't sell from within Canada but we ship there frequently and have been doing so for many years. We have Canadian clients who have been ordering from us for 10 or more years. Of course when shipping to any country outside the United States we can never guarantee delivery. If a package is returned to us we will offer to either ship another package or give a refund of the purchase price, which is the customer's choice. We have not had any problems with your customs in the past.